Trust centre
Trusted Interiors is an independent UK information service for people improving their homes. We publish honest reviews and plain-English guidance and, where you want it, introduce you to a vetted interiors professional matched to your project and budget. We are not a design or building firm. This page sets out, in plain terms, how we use AI, how we check facts, how we fix mistakes, how to complain, and how we look after your data. Every published page carries a named reviewer and a last-reviewed date.
How we use AI
We use modern AI tools to help with research and first drafts, the same way we use a spellchecker or a spreadsheet. They make us faster. They do not make our decisions and they do not have the final word.
- A named human reviews and signs off every published page. AI never publishes on its own.
- Our content is general information, not professional advice. Trusted Interiors publishes guidance and reviews; we do not give regulated design, building, structural or financial advice. Where a job needs a qualified professional, we say so.
- We do not publish fabricated reviews, testimonials or professional data. Company details, trading history and qualifications are taken from primary sources or left out, and reviews reflect genuine experience, not invented copy.
- AI does not make automated decisions about you. No page or tool here scores, ranks or rejects a person automatically. When we match you to a professional, a human runs the vetting checks and makes the introduction, as set out in how we vet professionals.
- Personal data handled by AI tools is processed in line with our privacy policy and UK data protection law.
Our use of AI is guided by UK data protection law and the ICO's guidance on AI and automated decision-making. Where AI could affect a person, a human stays in the loop, in line with the direction of AI regulation such as the EU AI Act.
Named authorship and editorial standards
Every page is written or reviewed by a named person and dated. We publish independent guidance and reviews, not paid-for rankings, and if you choose to work with a professional we introduce we may receive a referral fee, but our guides and reviews are never paid placements. You can see the people behind the content on our authors page, and how we choose who to introduce on our how we vet page.
Fact-checking and sources
Before a page goes live, factual claims are checked against primary sources, not other websites. In practice that means:
- Figures are tied to a named source, and cost bands are given as indicative ranges rather than false precision.
- Businesses are checked against Companies House where a registered entity applies.
- Trade competence and scheme membership is confirmed with the relevant scheme before we rely on it.
- Product and material detail is taken from the maker's or supplier's own current documentation.
Corrections
If something is wrong, tell us and we will fix it. Send us the page address and what is incorrect through our contact page. We aim to respond within two working days. Material corrections are made and noted on the page so the change is visible.
Complaints
If you are unhappy with our service or with a professional we introduced, we want to hear about it. Get in touch through our contact page with your name, how to reach you, and what went wrong. We acknowledge complaints within five working days and aim to give a full response within four weeks. We introduce you to independent professionals and are not the provider of any building, design or installation work, so a complaint about the work itself may also need to go to the professional who carried it out; we will point you to the right place if so.
Your data
We only pass your details to a vetted professional we have matched to your enquiry, and we tell you before we do. We do not sell your details or spray them to a list of firms. What we hold, why, and how to ask us to delete it is set out in our privacy policy and cookie policy.
All our policies
Operated by the operator of trustedinteriors.co.uk. Last reviewed: 2026-07-07.
Ready to be matched?
Tell us about your project and area. Add a rough budget if you like, as it helps us match a professional at the right level, so you do not waste time on firms that are too cheap or too expensive. Free and no obligation.
Thank you. We have your details. Here is what happens next: we review your project and budget, then find and vet a professional who genuinely fits. If we have a suitable match, we will introduce you, usually within one to two working days. If we cannot find the right fit, we will tell you honestly.
Free and no obligation. Trusted Interiors is an independent information service; we match you to a vetted professional suited to your project and budget. If you choose to work with them we may receive a referral fee, but our guides and reviews are never paid placements. See how we vet professionals. This is general information, not professional design, building or financial advice.